Symptom guide

Bike troubleshooting guide

Explore possible causes and planning cost ranges from common symptoms. This guide cannot inspect or diagnose your bike.

Won't start Starts, then dies or stalls Low pick-up / power Poor mileage White smoke from exhaust Black smoke from exhaust Blue smoke (burning oil)Ticking / tapping engine noise Chain noise Brake squeal or grinding EV range dropped EV not charging

Likely causes

EV range dropped

Fix at next service

Likely causes

Riding in Sport mode or at higher speeds
Low tyre pressure
Very hot or cold weather
Battery ageing (capacity drops slowly over years)

Check yourself first

Check battery health in the brand app
Compare range in Eco mode on a known route
Install pending software updates

Typical repair cost

Free – Nu.3,300

Guidance only, not a substitute for an inspection. Costs are approximate ranges for parts and labour.

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