Symptom guide

Bike troubleshooting guide

Explore possible causes and planning cost ranges from common symptoms. This guide cannot inspect or diagnose your bike.

Won't start Starts, then dies or stalls Low pick-up / power Poor mileage White smoke from exhaust Black smoke from exhaust Blue smoke (burning oil)Ticking / tapping engine noise Chain noise Brake squeal or grinding EV range dropped EV not charging

Likely causes

EV not charging

Get it checked this week

Likely causes

Home socket, earthing or MCB problem
Charger fault or blown fuse
Battery too hot or cold: the BMS pauses charging
Dirty or damaged charging connector

Check yourself first

Try another earthed 15A socket
Let the scooter cool for 30 minutes after a ride
Check the charger LEDs and the app for error codes

Typical repair cost

Free – Nu.6,600

Guidance only, not a substitute for an inspection. Costs are approximate ranges for parts and labour.

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